The Client has the opportunity to appeal the findings in their report. This can be done within five days of receiving the preliminary Verification Report. The appeal needs to be in writing, addressed to the Verification Manage or Admin Manager in charge, and will be resolved or addressed, as per the company policy on appeals, within 30 days of receipt.
The Client has the right to lodge a formal complaint during any stage of the verifications process. The complaint needs to be in writing, addressed to the Manager: Complaints, and will be resolved or addressed, as per the company policy on complaints, within 30 days of receipt.
It is important and imperative for AZANIA BBBEE SOLUTIONS (Pty) Ltd, (AZANIA) to strictly observe impartiality in the entire verification process. Impartiality is critically crucial to our professional integrity and reputation, so all AZANIA management and staff shall understand the importance and shall remain impartial in all services for AZANIA.
This policy shall assist all staff in understanding, identifying, documenting, and managing threats and for the resolution of issues that arise prior to or during engagements.